Learm more about Navision Attain for CRM
Navision Attain CRM - Service
Improve Customer Satisfaction Using Navision Attain
Service Item Management
- Register all service items and parts, including serial numbers, contract information, component management and BOM references
- Access the service level agreement information
- Track all components of a service item and view their status
- Access the service level agreement information
- Access key business indicators on service items
- Improve troubleshooting capabilities by providing guidelines and procedures for solving service issues
Service Order Management
- Register after-sales issues including service and repair requests and service orders
- Automatically generate service orders, according to the terms stipulated in the service contract
- Enter critical information from call center or repair shop
- Register ad hoc or one-off service orders
- Create customers and service items on-the-fly
- Manage equipment lent out to customers
- Access complete history on service quotes and service orders through the Service Order Log
Service Contract Management
- Set up agreements with customers concerning the service level to be delivered
- Create contract quotes and contracts using templates
- Create contract renewals and contract invoices automatically
- Record details on service levels, response times, and discount levels of each contract
- Enable flexible invoicing of contracts
- Access contract profitability measurements instantly
- Access history of each contract, including associated service items, used parts and man-hours
Planning and Dispatching
- Assign personnel to work orders
- Assign service personnel and field technicians according to availability and skills
- Gain an overview of service load levels and service task prioritizations
- Handle task escalations efficiently
Job Scheduling
- Automatically perform service-oriented tasks
- Perform automatic periodic checks, open service orders, and print them as a report
System Requirements
Navision Attain supports graphical 32-bit technology and genuine client/server, multi-tasking environments. The following operating systems are supported:
- Client 32-bit: Windows 2000, Windows NT and Windows 98
- Server 32-bit: Windows 2000, Windows NT, Windows 98, HP UX, IBM AIX, SINIX